Cultivating Connection in a Remote World: How Our 5 Core Values Enhance Company Culture

Juli Loomis

Keeping a social, healthy, and connected culture in a remote environment can be difficult, but we’ve been lucky to think of ways to work around these challenges and harness a positive environment with thriving work relationships.

How is this possible?

One of the many ways we encourage a healthy culture is by implementing six key Core Values for Intrinsic Digital that we use as a guiding force in our internal interactions and our business with our clients: Accountability, Authenticity, Caring, Surprise & Delight, X-Ray Vision, and Neutralevity.

Each month we have our team members anonymously nominate their colleagues who represented these Core Values and award a small token to winners.

Last month, we were due to nominate the person in our company who best represented the Core Value: Surprise & Delight.

We set the expectation for "Surprise & Delight" to mean: "Someone who actively looks for opportunities to deliver unexpected value and exceed expectations"

Our winner for Surprise & Delight was Michele Maginn!

Snackable Solutions on X: ""Surprise and delight your customers. There is  nothing like that in business."—Warren Buffett, Chairman and CEO of  Berkshire Hathaway⁠ ⁠ #CustomerSatisfaction #HappyCustomer #Business #CX  #SnackableSolutions https://t.co ...

We’re excited to celebrate Michele as the winner of our Surprise and Delight Core Value Award! Michele is the epitome of innovation and creativity, always finding new ways to elevate both client and coworker experiences. Whether it’s streamlining processes or uncovering unexpected solutions, Michele’s resourcefulness consistently exceeds expectations and leaves a lasting impression.

Her ability to actively listen and care for her clients ensures every project is approached with thoughtfulness and organization. Michele’s dedication to delivering exceptional service, paired with her fun and vibrant personality, creates moments of joy that truly delight those around her. She has a knack for turning everyday interactions into extraordinary experiences, and we are so thankful to have Michele on our team. Thank you, Michele, for all the ways you bring surprise, delight, and positivity to everything you do!

See what our team members had to say about Michele!

"Michele's always takes the lead in new innovations to streamline our processes! She is a shining example of surprise and delight!"
 
"Michele consistently finds ways to suprise her clients by going above and beyond for her clients and her coworkers!"
 
"Michele consistently thinks about how things can improve and is an active listener when you bring suggestions to her. She fun and funny - giving the delight with the surprise of amazing client service!"

Next up

November's core value is X-Ray Vision: "We see through challenges to seek undiscovered opportunities."